Terms and Conditions

Terms and Conditions

Last Updated: March 12, 2025

Welcome to PetYourLove! These Terms and Conditions govern your use of our website, products, and services. By accessing petyourlove.com, you agree to abide by these Terms. If you do not agree, please refrain from using our site.

1. Product Information

We strive to provide accurate product descriptions and images. However, we do not guarantee that all content is entirely error-free, complete, or up to date. Product availability and specifications may change without prior notice.

2. Order Acceptance

All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Errors in product pricing or descriptions
  • Suspected fraudulent activity
  • Shipping restrictions based on your location

If your order is canceled after payment, we will issue a full refund to your original payment method.

3. Pricing & Payments

  • Prices are displayed in your local currency based on your region.
  • Payment processing is handled securely through Shopify Payments and PayPal.
  • By providing payment details, you confirm that you are authorized to use the selected payment method.
  • Additional charges such as taxes, duties, or currency conversion fees may apply based on your location.

4. Shipping & Delivery

We only ship to the following regions:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • New Zealand
  • European Union (EU)

We do not ship to other regions at this time.

  • Orders are processed within one to two business days and delivered within 5–15 business days, depending on the destination.
  • Once your order has been shipped, you will receive tracking information via email.
  • Delivery times may vary due to customs processing, courier delays, or unforeseen circumstances.

For detailed shipping policies, please refer to our Shipping Policy.

5. Returns & Refunds

We offer a 30-day return policy for eligible items. Products must be unused, in their original condition, and include all accessories and packaging.

  • Refunds: Processed within 5-10 business days after we receive and inspect the returned item.
  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or incorrect.

For full details, please review our Return & Refund Policy.

6. Limitation of Liability

PetYourLove LLC is not liable for:

  • Indirect, incidental, or consequential damages arising from the use of our products or services.
  • Delays or failures caused by third-party service providers, shipping carriers, or unforeseen events beyond our control.

7. Intellectual Property

All content on petyourlove.com, including text, images, logos, trademarks, and designs, is the property of PetYourLove LLC and protected by intellectual property laws. Unauthorized reproduction, distribution, or modification is strictly prohibited.

8. User Conduct

You agree not to:

  • Use our website for fraudulent, unlawful, or abusive activities.
  • Attempt to hack, interfere with, or disrupt our website or services.
  • Engage in any actions that violate applicable laws or our Terms.

Violating these terms may result in suspension or termination of your access to our website.

9. Privacy & Data Protection

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our website, you agree to the terms of our Privacy Policy.

10. Changes to Terms & Conditions

PetYourLove LLC reserves the right to update or modify these Terms at any time. Changes will be posted on this page, and continued use of our site after updates constitutes your acceptance of the revised Terms.

11. Governing Law & Jurisdiction

These Terms are governed by the laws of the State of Delaware, United States. Any legal disputes will be resolved in the appropriate courts of Delaware.

12. Contact Information

For any questions or concerns regarding these Terms, please contact us:

  • Email: help@petyourlove.com
  • Phone: +1 (302) 342-0120
  • Address: 8 The Green, Suite A, Dover, DE 19901, USA